To initiate a return, please submit a request through sentishopping@gmail.com

We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience. Returns are subject to our Return Policy.

Once your purchase has been completed, an e-mail confirmation will be sent to the email address that we have on file for you. This e-mail acts as an invoice and includes your order number.

Our standard order processing time is up to three business days. However, we may need a little more time to process your orders during peak periods.

Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.

Modifying or cancelling an order is possible so long as the merchandise has not yet entered the packaging or shipment phases.

Please contact our Customer Care team trough sentishopping@gmail.com

Once the tracking number has been provided to your contact, SENTIMIENTO is no longer responsible for tracking or any potential loss of the package.

Additionally, please note that the economy shipping option does not include persistent follow-ups with the recipient. It is essential to monitor your shipping notifications to ensure a smooth delivery.

By selecting this shipping option, you acknowledge and accept these conditions.

Last Updated: [1/4/25]

Welcome to SENTIMIENTO. These Terms and Conditions govern your use of our website www.sentimiento.world and the services provided by SENTIMIENTO. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.

1. GENERAL TERMS
1.1. SENTIMIENTO is a fashion brand that focuses on sustainable and artistic designs.
1.2. The website www.sentimiento.world provides information about our collections, events, and purchasing options.
1.3. We reserve the right to update these Terms at any time. Continued use of the website after changes constitutes acceptance of the new Terms.

2. USE OF THE WEBSITE
2.1. Users must be at least 18 years old or have parental consent to use the website.
2.2. You agree not to use the website for any illegal or unauthorized purpose.
2.3. We may restrict or terminate access to users who violate these Terms.

3. INTELLECTUAL PROPERTY
3.1. All content on the website, including images, text, logos, and designs, is the intellectual property of SENTIMIENTO.
3.2. Users may not copy, distribute, or use any content without explicit permission.

4. PRODUCT INFORMATION & PURCHASES
4.1. We strive to provide accurate product descriptions, but we do not guarantee that all information is error-free.
4.2. Prices and availability are subject to change without notice.
4.3. Orders are subject to acceptance and may be canceled if there is an issue with stock or payment.

5. RETURNS & REFUNDS
5.1. Items may be returned within [X] days of purchase if they meet our return policy conditions.
5.2. Refunds will be issued according to the payment method used.
5.3. Customers are responsible for return shipping costs unless the item is defective.

6. PRIVACY POLICY
6.1. Our Privacy Policy explains how we collect, use, and protect your data. By using our website, you agree to our Privacy Policy.

7. LIABILITY & DISCLAIMER
7.1. SENTIMIENTO is not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our website.
7.2. We do not guarantee that the website will be uninterrupted or free of errors.

9. CONTACT US
For any questions regarding these Terms and Conditions, please contact us at:
Email: [sentishopping@gmail.com]
Website: [www.sentimiento.world]