Shipping policy

Processing. Every SENTIMIENTO piece is one of a kind and ships from Mexico City. Orders are processed within 3 business days (longer during peak periods). You will receive a tracking number by email once your order ships.

Shipping rates (DHL / FedEx Economy). Shipping is calculated at checkout by destination and total weight. Most single garments weigh under 350 g.

  • Mexico: free shipping.
  • United States and Canada: from US$20 (up to 350 g), US$35 up to 3 kg.
  • Central America and the Caribbean: from US$35.
  • Europe and South America: from US$40.
  • Asia and the Middle East: from US$40.
  • Australia, New Zealand and Oceania: from US$65 (Priority service available at checkout).

Delivery times are estimates and depend on the carrier and customs.

Taxes, duties and customs. Prices do not include VAT, sales taxes, import duties, customs fees or brokerage charges of the destination country. These charges are the sole responsibility of the customer and are collected by the carrier or customs authority upon arrival. SENTIMIENTO cannot estimate or refund them. If your country requires a Tax ID or personal customs number, please provide it at checkout (or reply to your order confirmation) so the carrier can clear your package. Customs inspections may delay delivery.

Refused or unclaimed packages. If a package is refused, abandoned or returned because duties, taxes or fees were not paid, or because customs information was incomplete, shipping, duties and taxes will not be refunded, and any refund of the merchandise will be reduced by the return shipping and handling costs.

Address and tracking. Please make sure your shipping address and phone number are complete and correct; re-shipping costs caused by address errors are paid by the customer. Once the tracking number has been sent, the shipment is in the carrier's hands and SENTIMIENTO is not responsible for delays, loss or damage in transit. Economy shipping does not include follow-ups with the recipient; please monitor your tracking notifications.

Questions: sentishopping@gmail.com